How to return an item for any reason.

 

A.B.Donald Ltd's 'peace of mind' returns policy.

A.B. Donald Ltd’s Peace of mind, for any reason return policy.

 

  • Our concern is to ensure your 100% satisfaction with your purchase, that it is operational and as you expected.

 

  • If you purchase a photography item from our company you can return it for any reason, by notification of return within 7 business days and receive a full refund or exchange including outwards freight charges. (NB: 7 day period applies to notification not the physical return of the item which we would expect to receive in a timely manner to activate issue of refund.)

  • If you do wish to return your purchase we appreciate a prior notification.

      Send a message to us via our Contact Page or text 0212693541

 

 

   Notification of returns or exchanges are accepted within 7 business days of delivery and are subject to the following conditions:

 

  • We do not refund return freight charges. Returned items must be shipped to us with freight prepaid.

  • A.B. Donald Ltd cannot be responsible for returned items lost in return transit and we recommend you use a trackable, insured post or courier service, or personally bring the item to our Auckland office.

  • Price differentials, + or - , on exchanged items will be charged or credited.

  • Any returned item must be in the same condition as it was when dispatched. Items that have incurred impact or been exposed to liquid or sand are specifically excluded from our returns policy.

  • New, non-expired film will be refunded if received by us with all original packaging intact.

  • Camera parts and batteries are non returnable.

 

Before you make a purchase from our vintage camera selection please be aware that these cameras are vintage and average about 40 years old. We shoot these cameras too and the examples offered are all in good usable condition and have been thoroughly inspected and shot by us to ensure their integrity, however if you are not satisfied with your purchase for any reason, you can notify us of return within 7 days of receipt and receive  a full refund or exchange.

© A.B. Donald Ltd.  Read Privacy Policy here

We are based in Mt Eden, Auckland, New Zealand

You can contact us here -

Send us a message via our -       Contact page

Mobile : +64 0212693541